Help

Answers to common questions. Didn't find yours? Write to us.

Releasing music

How long until my release goes live?

After review, a release usually appears on platforms within 2–7 days. Set the release date at least 7 days ahead — ideally 3–4 weeks, so you can pitch to playlists.

What are the file requirements?

Track — WAV, 44.1 kHz or higher, 16 or 24 bit, stereo, up to 50 MB. Artwork — JPG or PNG, square, at least 3000×3000, with no platform logos, links or contact details.

Can I release a cover song?

Yes, but a cover needs a license from the song's rights holder. Without it the release will be rejected.

Can I change a release after submitting?

While it's under review — contact support. After release some data can be corrected, but the audio file can't be replaced — only re-released.

Rights and money

Do I keep my rights?

Yes, 100%. You only give us the right to distribute your music on your behalf, and you can take a release down at any time.

How much do I earn?

While your subscription is active or the release is paid for, you get 100% of the royalties we receive from platforms. If your subscription has ended, 20% is withheld until you renew.

How do I withdraw money?

Earnings appear in your dashboard after platform reports, usually once a month. You can withdraw them to a bank account.

What if there are several collaborators?

On the Breakout and Pro plans you can add collaborators and their shares — earnings are split automatically.

What happens if I don't renew my subscription?

Your releases aren't deleted — they stay on the platforms with all their streams and playlists. You can submit new releases after renewing; until then 20% of income is withheld.

Account

I didn't get the email

Check your spam folder. If there's no email after 10 minutes, request a new one — old links stop working.

I forgot my password

Click “Forgot password?” on the login page — you'll receive a link to set a new one.

Can I switch from another distributor?

Yes. We'll transfer your catalog keeping the ISRC codes, so your streams and playlists stay in place. Contact support.

Still have questions?

Support answers in English and Russian.

Contact support