Help
Answers to common questions. Didn't find yours? Write to us.
Releasing music
How long until my release goes live?
After review, a release usually appears on platforms within 2–7 days. Set the release date at least 7 days ahead — ideally 3–4 weeks, so you can pitch to playlists.
What are the file requirements?
Track — WAV, 44.1 kHz or higher, 16 or 24 bit, stereo, up to 50 MB. Artwork — JPG or PNG, square, at least 3000×3000, with no platform logos, links or contact details.
Can I release a cover song?
Yes, but a cover needs a license from the song's rights holder. Without it the release will be rejected.
Can I change a release after submitting?
While it's under review — contact support. After release some data can be corrected, but the audio file can't be replaced — only re-released.
Rights and money
Do I keep my rights?
Yes, 100%. You only give us the right to distribute your music on your behalf, and you can take a release down at any time.
How much do I earn?
While your subscription is active or the release is paid for, you get 100% of the royalties we receive from platforms. If your subscription has ended, 20% is withheld until you renew.
How do I withdraw money?
Earnings appear in your dashboard after platform reports, usually once a month. You can withdraw them to a bank account.
What if there are several collaborators?
On the Breakout and Pro plans you can add collaborators and their shares — earnings are split automatically.
What happens if I don't renew my subscription?
Your releases aren't deleted — they stay on the platforms with all their streams and playlists. You can submit new releases after renewing; until then 20% of income is withheld.
Account
I didn't get the email
Check your spam folder. If there's no email after 10 minutes, request a new one — old links stop working.
I forgot my password
Click “Forgot password?” on the login page — you'll receive a link to set a new one.
Can I switch from another distributor?
Yes. We'll transfer your catalog keeping the ISRC codes, so your streams and playlists stay in place. Contact support.