Refund policy

1. Subscriptions (Rising, Breakout, Pro)

• Full refund within 14 days of payment if you have not submitted any release for review under that subscription.
• Once a release has been submitted for review or delivered to platforms, the service is considered provided and no refund is given for the current year.
• You can cancel at any time: the subscription stays active until the end of the paid year, then the account moves to the Start plan (releases stay live).

2. Single-release payment

• Full refund if we rejected the release and it cannot be fixed, or if you cancel the release before delivery to platforms starts.
• No refund once delivery to platforms has started.

3. Start plan

The plan is free. The 20% fee is deducted from royalties received and is not refundable.

4. When refunds are not possible

• The release was taken down for copyright infringement, violation of content rules or artificial streaming.
• The deadline above has passed.
• Mastering is refunded under the terms of the separate order.

5. How to request a refund

Write to info@ownatmos.com from the email linked to your account. Include the payment date and amount and the release or plan name. We review requests within 10 business days. Refunds are made to the original payment method; the time to receive funds depends on your bank.

6. Payment disputes

Please contact us first — most issues are resolved quickly. If a payment is reversed through your bank (chargeback) without contacting us, we may suspend the account until the matter is resolved.

7. Your statutory rights

This policy does not limit any rights you have under consumer protection law.